Quick note from me

I’ve been obsessed with goal-setting systems for years. Probably a mix of being a millennial, a former corporate designer, and someone who prefers structure over chaos.

I’ve read the books, tried the systems, and failed many times. What I learned is that goals often fail because they’re disconnected, vague, or unsupported by any real system.

Today, I want to share how I think about goals and metrics in both design projects and design careers, in a way that’s realistic and actually usable. Test it yourself!

Story outline

  • Level 01: Why goals fail in design

  • Level 02: Start from outcomes, not tasks

  • Level 03: Metrics designers can control

  • Level 04: Don’t forget your own career goals

  • Level 05: Use tracking systems

Level 01

Why goals fail in design

Looking back, most of my failed goals had the same roots:

  • Goals weren’t connected to real business or team needs

  • Goals were too abstract like “learn UI design”

  • Goals were things I didn’t actually want to do

  • Goals had no system behind them, e.g. no tracking or feedback loop

This often led to:

  • Procrastination

  • Burnout

  • Project that were sunsetted

  • Or projects that were shipped but didn’t move anything

For a long time I thought goal-setting was a PM thing. In reality, every designer ends up doing it anyway. Especially in lower maturity orgs, freelance projects, or solo work.

Level 02

Start from outcomes, not tasks

Whenever I feel stuck, I reverse-engineer the problem. Instead of asking “What should I do?”, I ask:

  • What should the business get from this?

  • What should users gain?

  • What should I gain from this project?

In an ideal world, companies have clear OKRs and KPIs. In real life, it depends. Designers often have to connect the dots themselves.

A simple goal chain can look like this:

  • Company goal → Reduce churn

  • Product goal → Improve retention

  • Project goal → Reduce onboarding drop-off

  • Design goal → Improve clarity and first-time success

When this chain isn’t clear, designers default to a list of backlog tasks defined by a PM instead of outcomes. As a result, it becomes much harder to explain design decisions and position yourself as a mature designer, especially in portfolios.

Level 03

Metrics designers can control

Many designers get stuck looking at metrics they can’t influence directly. These are called lag metrics. They describe ultimate outcomes and impact.

Examples of lag metrics:

  • Customer churn

  • Revenue

  • Subscription renewals

They show what the business cares about most in the long term. The problem is that they’re hard to connect directly to day-to-day design work.

Your job as a designer is to identify lead metrics. These are the signals you can actually influence through design decisions.

This doesn’t mean you should ignore lag metrics. They’re great for keeping the big picture in mind and for summarising impact in your portfolio. But they won’t tell you what to do tomorrow.

Examples of lead metrics:

  • Task completion rate

  • Time to first success

  • Error rate

  • Engagement with a feature

  • SUS score before and after changes

Lead metrics tell you if you’re moving in the right direction before business results show up. They also give you a sense of control, which builds confidence and often leads to higher job satisfaction.

And if no one tracks them in your team, you still can. That’s what I ended up doing in most of my design roles too (lucky me, hehe).

Level 04

Don’t forget your own career goals

Every project either gives you something back or slowly drains you.

Many designers work in environments where they’re handed tasks from a backlog. Things like “design a new product card”. As a result, design discussions often stop at UI polish.

Even if you work in a setup like this, you can still change how you think about your role and how you lead your work. Take your career seriously, and others are more likely to do the same.

Alongside project goals, start asking yourself:

  • What skill am I building here?

  • What role am I moving towards?

  • What story will this give my portfolio?

Examples:

  • Startup project → Ownership and ambiguity skills

  • In-house project → Collaboration and process depth

  • Freelance work → Decision-making and client communication

One project won’t define your career, but patterns across projects will. The skills you build, the problems you solve, and the decisions you make add up over time.

If you don’t know where you’re heading yet, lead with curiosity. Working on things you genuinely care about makes burnout much easier to avoid.

Level 05

Use tracking systems

For both your career and projects, you need a way to stay in control. That’s what gives you a sense of ownership. Below is what I use.

Designers are visual people. I am too. But we’re also analytical and intentional in how we make decisions. So what kind of systems work best for us? In my experience, visual ones.

When you want to see connections between things that feel far apart, like:

  • Business goals

  • User problems

  • Metrics

  • Design decisions

  • Personal growth

Diagrams or trees work best.

They give you an instant, holistic view of the situation. They also make great artefacts for project presentations and discussions, because they help others understand the bigger picture quickly.

Example of a very simple diagram I created early on in an old project

For tracking and controlling progress, I rely on scorecards. I don’t mean massive Power BI dashboards, those can get overwhelming fast. I’m talking about lightweight ways to measure both UX work and your own career direction.

For UX projects, you can track:

  • Before and after metrics

  • Small experiments

  • Clear checkpoints

For your design career, you can track:

  • What energized you this week

  • What drained you

  • What moved you closer to your direction

  • How much time you spent on specific tasks (I use Toggl Track)

  • What the week felt like overall, for example fear-driven work vs calm execution

Qualitative answers matter too, because not everything can or should be reduced to a number. After a week or a month, you can feed this data into AI (securely, of course) and get a clear summary.

Patterns show up much faster when you track them.

Metrics are not there to pressure you, but to tell you what’s working.

The same applies to your career. When you track energy, outcomes, and learning, you stop guessing, but you suddenly know what you want to do.

And that’s when goals stop feeling heavy.

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Want help with your UX portfolio? 🎁

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  2. Book a portfolio strategy call with me

Questions? Reply directly.

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Aneta

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